In using this website, you are deemed to have read and agreed to the following terms & conditions:
These are the terms concerning refunds for our customers:
Any information concerning the customer and the respective customer records are regarded as confidential and will therefore not be divulged to any third party, unless we are legally required to do so by the appropriate authorities. Customer data is passed on only to services required to maintain our business, such as payment processors (PayPal, PayMill, others) and customer databases (Infusionsoft). These third party services guarantee the privacy of your data in their own terms. Customers have the right to request sight of and copies of any and all customer records we keep, on the provisio that we are given reasonable notice of such a request. We will not sell, share or rent your personal information to any third party or use your email address for unsolicited mail. Any mails sent by STORYOPTIC will only be in connection with the provision of agreed services and products.
Payments are processed through third-party payment providers like PayPal and PayMill, to insure the best possible customer experience and ensure the customer’s privacy. All our products are delivered as downloads, on receipt of payment. All goods remain property of the company until paid for in full. The download instructions are sent by email, after the payment is received. Additional charges, late fees, chargeback fees and other fees are determined by our payment providers.
Any subscription services maybe be cancelled by the customer at any time. Customers can cancel their subscriptions through the payment provider, in their user account on STORYOPTIC or by contacting our support staff. A minimum of 24 hours notice of cancellation is required. All our products come with a 30 day refund guarantee. Customers can request a refund by contacting our support staff. Refunds are only granted within 30 days of the original payment. Refund requests that reach us outside of 30 days or refund requests for subsequent billings of a subscription (all payments after the first payment) will not be granted. Both the customers and ourselves have the right to terminate/cancel for any reason.